shipping policy

Thank you for shopping with us! We want to make your shopping experience as smooth as possible, so here is everything you need to know about our shipping process:

Processing Time

  • All orders are processed within 1–3 business days (excluding weekends and holidays).
  • Once your order is processed, you will receive a confirmation email with tracking details.
  • Please note that during peak seasons (holidays, sales events), processing times may take longer.

Shipping Rates & Delivery Times

  • Domestic (within [Country Name]):

    • Standard Shipping: [Insert cost] – Delivery in [X]–[X] business days
    • Expedited Shipping: [Insert cost] – Delivery in [X] business days
    • Free Shipping: Available on orders over [Insert amount]

  • International Shipping:

    • Standard International Shipping: [Insert cost] – Delivery in [X]–[X] business days
    • Expedited International Shipping: [Insert cost] – Delivery in [X] business days
    • Customs and Import Duties: Any additional fees (customs, duties, etc.) incurred during shipping are the responsibility of the customer. We recommend contacting your local customs office for more information on these fees.

Order Tracking

  • Once your order has shipped, you will receive an email with your tracking number. You can track your order via the carrier's website.
  • Please note that it may take up to 24–48 hours for tracking information to update in the system.

Lost or Damaged Items

  • If your package is lost or damaged during shipping, please contact us at [Insert email] within 7 days of receiving your tracking information. We’ll assist you with a claim and work to resolve the issue as quickly as possible.
  • Note: We are not responsible for packages lost or delayed due to incorrect shipping addresses provided by the customer.

Shipping Address

  • Please make sure your shipping address is correct before placing your order. We are not responsible for any delays or lost packages due to incorrect or incomplete addresses.
  • If you realize there’s an error in your shipping address after placing your order, please reach out to us immediately at [Insert email] and we’ll do our best to assist.

Packaging

  • We take care to package all items securely to ensure they reach you in perfect condition. We strive to use eco-friendly packaging materials whenever possible.

Customer Service

If you have any questions or concerns regarding your shipping, please feel free to reach out to us at [Insert email] or visit our [Contact Us page].

Thank you for your support! We appreciate your business.